Has anyone had a problem w/new webkinz secret codes?

Just bought a new webkinz for my 7 yr old daughter for Xmas & 1st it told me that my secret code was accepted & then when we tried puting in adoption info (name, etc.) it says that secret code has been used. When I try to log back on to the webkinz world to contact them, it kicks me out. Now that I see all the issues everyone is having w/the website, I have to wonder is this toy even worth it. This is 1st webkinz so i wouldn't know but it sure doesn't seem like it. Don't like the fact that my daughter was excited to get on & then has been so disappointed because no one from cust support has even got back to me. Any suggestions, anyone? Thx.